Ankur Agarwal is a seasoned BFSI leader with over 23 years of experience driving digital transformation, operational excellence, and regulatory compliance across large-scale banking ecosystems. As former Senior Vice President & Group Head – Retail Banking Operations at Axis Bank, he led nationwide functions spanning process governance, operational risk, transaction monitoring, and enterprise learning, impacting 6,500+ branches. Ankur specializes in strengthening control frameworks, enhancing audit readiness, and improving customer journeys through digital-first strategies. He has deep expertise in RCSA, fraud risk mitigation, regulatory inspections, and post-merger integration, including leading the operational integration of Citibank’s consumer business. A Lean Six Sigma Black Belt, he has mentored over 50,000 professionals and driven large-scale capability building initiatives. Ankur actively advises banks and fintechs on building scalable, compliant, and customer-centric operating models that enable sustainable growth, trust, and innovation.
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