Augustus is a patient, empathetic, & creative service experience advocate with over 25 years of demonstrated history in creating values consistently for my hotel guests and service clients. He has also helped coach individuals to improve and develop their professional service skills to better serve their customers. He has over 15 years of hospitality training design, development, & delivery competencies in: Hospitality Services (F&B, Banquet & Event, Front Office, & Housekeeping), Customer Service Experience and Professional Service Specialist Development. Augustus is an internship mentor since 2010. Partnered with several service organizations to host students he trained, coached & mentored to establish Service Mindset, identify Strengths & Weaknesses, build Confidence, impart Service Skills, impart F&B, Front Services, & Housekeeping Technical Skills, map out their Career Path & Progression Plans. In 2018, Augustus designed, developed & delivered the Diploma in Hospitality Management, Touchstone International Institute, and in 2008, he streamlined TCA consultancy & training process in ISO audit, SDH-Corporate Academy.
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